May have spoken hastily, as I had my wallet stolen, at this very laundromat. Went by to contact someone Wednesday morning, no luck. left a detailed note, haven't been contacted. Went by last evening, went by this afternoon, no luck. I want to know if the cameras work, if they were on, and if it caught the person that helped themselves to my wallet.
I regret that the owner has yet to contact me with any answers or even acknowledge my inquiry, so I have resorted to this approach. Since I am, in essence, trying this matter in the court of public opinion, i feel obliged to update as results happen.
I require some assistance pertaining to my wallet, would you please look into it?
Almost a 5, mostly a 4 because a few nights ago a new attendant decided that last load @ 9 actually meant closed at 9. He was thoughtful enough to lock everyone in at 9 and not allow anyone back if they went outside. Absolutely positive it's illegal from a mandatory fire exit standpoint, it may qualify as false imprisonment as he decided taking me and several others hostage and failing to mention it was a good idea. A sign, pretty close to the "last load IN by 9" sign, declares it's preferred that people wait in their cars when not attending to the task at hand. No sign saying he holds customers against their will at his plainly expressed inconvenience (if he's forcing people to occupy the same space he should make sure everyone has a mask on instead of contributing to the pandemic nevermind disobeying a state order). The usual attendant does lock it late at night but he's instantly available before you get to the door to let someone out and knock lightly to gain entry He's not surly and resentful, as the new fellow was while bemoaning the fact that his hectic schedule prevented him from explaining to everyone his new change in policy or how far he'd have to stoop to get us commoners to comprehend. His condescension was palpable and offensive.
He'd do well to ponder that he's new and all of his captives are not. Aside from this incident I've never had a negative experience, facility is always squeeky clean, rarely crowded, and all the employees but one utilize excellent customer service skills.
A low class, ghetto laundry. Expect to leave with less than you arrived with, possibly a catastrophic loss, with which you will receive painfully little if any assistance from the business itself. Customer be ware, dangerous ground here.